ARRANGING YOUR EXCHANGE OR RETURN
You must request your exchange or return and send your unwanted items back to us within 28 days for a refund of the value of the item only, or an exchange on the same item in a different size, based on stock availability. Please refer to our Exchanges & Returns policy for further details on how to request your return.
RETURNING YOUR PURCHASE
Making a return for a refund, store credit, or exchange is easy using either our Domestic Returns or International Returns service. All items must be sent back to us within 9 days of receiving your order.
All apparel is shipped from an outside warehouse the instructions for returning them may vary.
1. Items must be returned within 9 days.
2. Return merchandise must be unworn and in its original packaging with all tags attached.
3. Intimates and swimwear may not be returned.
4. Shoe boxes may not be used as the shipping box. All shoes and sneakers must be returned in original shipping box.
5. Sale or Bargain Items cannot be returned for refund. You may return for shopping credit or exchange.
All shipping charges including regular shipping and expedited shipping costs are nonrefundable. Your original shipping cost will not be reimbursed unless the item was delivered defective, damaged, etc.
If you have any questions regarding returns please contact our support team at [email protected]
CANADIAN CUSTOMS - Canada Border Services Agency
LLOYDS HOLDINGS GROUP LLC. is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from LLOYDS HOLDINGS GROUP LLC., I hereby authorize DHL Express (Canada) Ltd. an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my merchandise, account for duties and taxes, return merchandise to LLOYDS HOLDINGS GROUP LLC., and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that I will obtain the refund directly from LLOYDS HOLDINGS GROUP LLC.. Further, I also authorize DHL Express (Canada), Ltd. to forward any refund issued by the CBSA in my name, so that
LLOYDS HOLDINGS GROUP LLC.can be reimbursed.
You must request your exchange or return and send your unwanted items back to us within 28 days for a refund of the value of the item only, or an exchange on the same item in a different size, based on stock availability. Please refer to our Exchanges & Returns policy for further details on how to request your return.
RETURNING YOUR PURCHASE
Making a return for a refund, store credit, or exchange is easy using either our Domestic Returns or International Returns service. All items must be sent back to us within 9 days of receiving your order.
All apparel is shipped from an outside warehouse the instructions for returning them may vary.
1. Items must be returned within 9 days.
2. Return merchandise must be unworn and in its original packaging with all tags attached.
3. Intimates and swimwear may not be returned.
4. Shoe boxes may not be used as the shipping box. All shoes and sneakers must be returned in original shipping box.
5. Sale or Bargain Items cannot be returned for refund. You may return for shopping credit or exchange.
All shipping charges including regular shipping and expedited shipping costs are nonrefundable. Your original shipping cost will not be reimbursed unless the item was delivered defective, damaged, etc.
If you have any questions regarding returns please contact our support team at [email protected]
CANADIAN CUSTOMS - Canada Border Services Agency
LLOYDS HOLDINGS GROUP LLC. is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from LLOYDS HOLDINGS GROUP LLC., I hereby authorize DHL Express (Canada) Ltd. an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my merchandise, account for duties and taxes, return merchandise to LLOYDS HOLDINGS GROUP LLC., and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that I will obtain the refund directly from LLOYDS HOLDINGS GROUP LLC.. Further, I also authorize DHL Express (Canada), Ltd. to forward any refund issued by the CBSA in my name, so that
LLOYDS HOLDINGS GROUP LLC.can be reimbursed.